Refund Policy

Effective Date: March 24, 2026 · Last Updated: March 24, 2026

Our Policy

All sales are final once your Document has been generated.

Here's why: When you purchase from CrewCompliance, we immediately generate a customized safety program document specific to your company. The moment that Document is created, we've done the work — there's no way to "return" a digital document. This policy exists for the same reason a custom-printed sign shop can't take back a personalized sign.

We know that's not what everyone wants to hear, so we've designed the Service to make sure you know what you're getting before you buy:

You complete the questionnaire before purchasing, so you can see what information goes in
Sample documents and descriptions are available before checkout
Our Terms of Service clearly describe what the Document is and is not

Exceptions — When We Will Refund You

We will issue a full refund in the following situations:

1. Technical Failure

If our system fails to generate your Document due to a technical error on our end (not due to incomplete questionnaire answers on your side), and we are unable to resolve the issue within 48 hours of you reporting it, you are entitled to a full refund.

2. Duplicate Charge

If a payment processing error caused you to be charged twice for the same order, we will promptly refund the duplicate charge.

What Is Not Covered

We do not offer refunds for:

Change of mind after the Document has been generated and made available for download
Dissatisfaction with document content — if you feel the document doesn't fully meet your needs, contact our support team; we may be able to regenerate or adjust it
OSHA inspection outcomes — our documents are templates, not guarantees of regulatory compliance (see our Terms of Service)
Prequalification rejections — we do not guarantee acceptance by ISNetworld, Avetta, Veriforce, or any other network
Client or employer rejections — third-party acceptance is outside our control
Regulatory changes — if OSHA or state regulations changed after your Document was generated, we are not responsible for updating it retroactively

How to Request a Refund

If you believe you qualify for a refund under the exceptions above:

Email support@crewcompliance.org with the subject line: "Refund Request — Order #[YOUR ORDER NUMBER]"
Include your order number, the email address on your account, and a brief description of the issue
Submit your request within 7 days of your purchase date

We will review your request and respond within 3 business days. Approved refunds will be returned to your original payment method within 5–10 business days (depending on your card issuer).

Questions?

If you have any questions about this policy or are having trouble with your Document, please reach out before assuming you're out of options. We want you to get value from what you purchased.

This Refund Policy is displayed at checkout before purchase is confirmed, as required by applicable consumer protection laws.