Refund Policy

Effective Date: May 31, 2026 · Last Updated: May 31, 2026

Our Policy

    Because each Document is a customized digital product generated from your questionnaire responses, all sales are generally final once your Document has been generated, subject to the limited technical-failure, duplicate-charge, and correction process described below.
  

Here's why: When you purchase from CrewCompliance, we immediately generate a customized safety program document specific to your company. The moment that Document is created, the customized digital work product has been delivered. Unlike a physical product, it cannot be returned in unused condition. This policy exists for the same reason a custom-printed sign shop can't take back a personalized sign.

We know that's not what everyone wants to hear, so we've designed the Service to make sure you know what you're getting before you buy:

You complete the questionnaire before purchasing, so you can see what information goes in
Sample documents and descriptions are available before checkout
Our Terms of Service, Disclaimer, checkout disclosures, and generated document notices describe what the Document is and is not

Correction-First Approach

Our preferred remedy is correction, regeneration, or a scope-appropriate adjustment, not a refund. If you believe a Document was generated incorrectly because of a CrewCompliance system error, template assembly error, or technical failure, contact support@crewcompliance.org within 7 days of purchase with your order number and a description of the issue. If we confirm a qualifying issue, we may, at our discretion, correct the issue, regenerate the Document, provide a replacement file, extend support for the issue, or issue a refund.

Exceptions — When We Will Refund You

We will issue a full refund in the following situations:

1. Technical Failure

If our system fails to generate your Document due to a technical error on our end (not due to incomplete questionnaire answers on your side), and we are unable to resolve the issue within 48 hours of you reporting it, you are entitled to a full refund.

2. Duplicate Charge

If a payment processing error caused you to be charged twice for the same order, we will promptly refund the duplicate charge.

What Is Not Covered

We do not offer refunds or corrections for:

Change of mind after the Document has been generated and made available for download
Dissatisfaction with document content or third-party requests for different wording — if you believe the document contains a material generation error caused by our system, contact our support team. Our preferred remedy is correction, regeneration, or a scope-appropriate adjustment, not a refund. We do not provide refunds merely because you prefer different wording, need a different document, or a reviewer requests additional materials outside the purchased scope.
OSHA inspection outcomes, citations, penalties, abatement requirements, or regulatory determinations — our documents are template-based safety-documentation outputs, not guarantees of regulatory compliance or inspection results (see our Terms of Service)
Prequalification, GC, insurer, auditor, portal, or platform rejections — we do not guarantee acceptance by ISNetworld, Avetta, Veriforce, GCs, insurers, auditors, owners, or any other reviewer or platform
Client or employer rejections — third-party acceptance is outside our control
Regulatory, state-plan, reviewer, or platform changes after generation — one-time purchases do not include retroactive updates unless an update or subscription product expressly includes them
Scope changes, new trades, new states, new worksites, or new hazards — requests for documents outside the purchased scope are not covered
Documents not resulting in compliance or acceptance — compliance and acceptance depend on many factors outside the Document itself, including implementation, training, field controls, and ongoing management of your safety program

How to Request a Refund

If you believe you qualify for a refund under the exceptions above:

Email support@crewcompliance.org with the subject line: "Refund Request — Order #[YOUR ORDER NUMBER]"
Include your order number, the email address on your account, and a brief description of the issue
Submit your request within 7 days of your purchase date

We will review your request and respond within 3 business days. Approved refunds will be returned to your original payment method within 5–10 business days (depending on your card issuer).

Questions?

If you have any questions about this policy or are having trouble with your Document, please reach out before assuming you're out of options. We want you to get value from what you purchased.

This Refund Policy is displayed at checkout before purchase is confirmed, as required by applicable consumer protection laws.