Terms of Service

Effective Date: March 24, 2026 · Last Updated: March 24, 2026

Welcome to CrewCompliance. By using our website or purchasing our services, you agree to these Terms of Service ("Terms"). Please read them before you buy.

If you don't agree, don't use the Service.

Table of Contents

Who We Are
What You're Buying
Your Responsibilities
Payment
Refund Policy
Intellectual Property
No Professional Advice
Disclaimer of Warranties
Limitation of Liability
Indemnification
Acceptable Use
Changes to These Terms
Dispute Resolution
Termination
Miscellaneous
Contact

1. Who We Are

CrewCompliance ("CrewCompliance," "we," "us," or "our") runs an online platform that generates customized safety program documents for contractors and construction companies. Our website is crewcompliance.org.

We are not a law firm, licensed safety consulting firm, or government agency. We sell documents.

2. What You're Buying

2.1 The Service

When you purchase from CrewCompliance, you fill out a questionnaire about your company and receive a customized safety program document in PDF format ("Document"). The Document is built from professional templates and populated with your company's specific information.

2.2 What the Document Is

Your Document is:

A customized safety program document for your company's use
A reference tool and starting point for your workplace safety program
A template document based on regulations in effect as of the generation date
A product you are responsible for reviewing, implementing, and keeping current

2.3 What the Document Is NOT

Your Document is not:

Legal advice or professional safety consulting
A guarantee that your company will pass an OSHA inspection
An OSHA-approved or OSHA-certified document — OSHA does not approve or certify safety programs
A guarantee of acceptance by ISNetworld, Avetta, Veriforce, or any other prequalification network
A substitute for site-specific hazard assessments or employee training
A guarantee of compliance with any federal, state, or local regulation

    Important: Having a safety program document does not make your company compliant. Compliance requires actually implementing the program, training your employees, and maintaining it over time. That's your job, not ours.
  

3. Your Responsibilities

When you use our Service, you agree that:

Your information is accurate. The Document is only as good as what you tell us. You're responsible for providing accurate, complete information in the questionnaire.
You'll review the Document. You are responsible for reviewing the Document for accuracy and applicability to your specific situation before using it.
You'll customize it. The Document is a starting point. You are responsible for adapting it to your actual worksite conditions, equipment, chemicals, and workforce.
You'll implement it. You are responsible for training your employees, posting required notices, and actually running the safety program.
You'll keep it current. OSHA regulations and state requirements change. You are responsible for updating your safety program to reflect regulatory changes after your Document is generated.

4. Payment

4.1 Pricing

Prices are shown at checkout in US dollars. Your price is locked at the time you purchase. Prices may change for future purchases.

4.2 Payment Processing

Payments are processed by Stripe, Inc. We do not store your credit card number or CVV code. By purchasing, you agree to Stripe's Terms of Service.

4.3 Taxes

Sales tax will be applied where required by law. Stripe Tax is used to calculate and collect applicable sales tax automatically. You are responsible for any other applicable taxes.

5. Refund Policy

All sales are final once your Document has been generated.

Because we deliver a digital product that is created specifically for you and immediately available for download, we do not offer refunds for change of mind, dissatisfaction with content, or documents that don't achieve a specific regulatory or prequalification outcome.

Exceptions — we will refund you if:

Our system failed to generate your Document due to a technical error on our end and we cannot fix it within 48 hours
You were charged twice for the same order due to a payment processing error

To request a refund under these exceptions, contact us at legal@crewcompliance.org within 7 days of purchase with your order number and a description of the issue.

This policy will be displayed at checkout before you complete your purchase. See our full Refund Policy.

6. Intellectual Property

6.1 What We Own

CrewCompliance owns the platform, website, questionnaire logic, underlying templates, generation algorithms, and all proprietary technology. Nothing in these Terms transfers any of that to you.

6.2 Your License

Once you pay for and receive your Document, we grant you a perpetual, non-exclusive, non-transferable license to use that Document for your company's internal business purposes. You may:

Use the Document as your company's safety program
Modify it for your specific needs
Submit it to clients, prequalification networks, or regulators

You may not:

Sell, resell, or sublicense the Document to others for commercial gain
Represent the Document as having been written by a licensed safety professional or attorney
Use the Document for fraudulent purposes
Share your account or provide access to the Service to other companies

6.3 Aggregated Data

We may use anonymized, aggregated data from questionnaire responses to improve our templates and service. This data will never identify you or your company individually.

7. No Professional Advice

7.1 Not Legal Advice

Nothing on this website or in any Document is legal advice. We are not a law firm. For questions about OSHA compliance, employment law, or regulatory requirements specific to your situation, consult a licensed attorney.

7.2 Not Safety Consulting

Nothing on this website or in any Document is professional safety consulting. We are not a licensed safety consulting firm or Certified Safety Professional (CSP). For complex or specialized worksites, multi-state operations, or high-hazard industries, we recommend consulting a qualified safety professional.

7.3 Regulations Change

OSHA regulations, state safety requirements, and prequalification network standards are updated regularly. Your Document reflects requirements as we understood them on the date it was generated. We do not automatically update previously generated Documents when regulations change. It is your responsibility to verify that your safety program meets current requirements.

8. Disclaimer of Warranties

THE SERVICE AND ALL DOCUMENTS ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES.

TO THE FULLEST EXTENT ALLOWED BY LAW, CREWCOMPLIANCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE (INCLUDING OSHA COMPLIANCE OR PREQUALIFICATION ACCEPTANCE)
ACCURACY OR COMPLETENESS OF REGULATORY CONTENT
THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE
NON-INFRINGEMENT

9. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY LAW:

9.1 No Consequential Damages. CREWCOMPLIANCE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING: OSHA fines, citations, or penalties; lost contracts or business opportunities; prequalification network rejections; lost profits or revenue; workers' compensation claims or costs; personal injury or property damage; costs of hiring professionals to fix or supplement our documents. THIS APPLIES EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

9.2 Cap on Liability. OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM, OR (B) $100.

9.3 State Law. Some states don't allow certain liability limitations. In those states, our liability is limited to the maximum extent their law permits.

10. Indemnification

You agree to defend, indemnify, and hold harmless CrewCompliance, its owners, officers, employees, and agents from any claims, lawsuits, losses, or expenses (including attorneys' fees) arising from:

How you use or implement your Document
Your breach of these Terms
Inaccurate information you provided in the questionnaire
Any workplace incident, injury, or regulatory action at your facilities
Any claim by your employees, subcontractors, or clients related to your safety program

11. Acceptable Use

You agree not to:

Provide false information in the questionnaire to generate a Document that misrepresents your company
Use Documents to deceive OSHA inspectors, clients, or employees
Represent a CrewCompliance-generated document as having been authored by a licensed professional
Resell or commercially distribute Documents or access to the Service
Attempt to copy, reverse-engineer, or reproduce our templates or questionnaire logic
Use the Service in any way that violates applicable law

12. Changes to These Terms

We may update these Terms at any time. We'll let you know about material changes by updating the "Last Updated" date at the top of this page and, where appropriate, sending you an email. If you keep using the Service after we notify you of changes, that means you accept the updated Terms.

13. Dispute Resolution

13.1 Try to Work It Out First

Before filing any formal claim, contact us at legal@crewcompliance.org and give us 30 days to resolve the issue informally.

13.2 Binding Arbitration

If we can't resolve the dispute informally, it will be settled by binding arbitration under the rules of the American Arbitration Association (AAA), Commercial Arbitration Rules. Arbitration will be conducted in Los Angeles, California. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

13.3 No Class Actions

YOU AGREE THAT YOU WILL ONLY BRING CLAIMS AGAINST CREWCOMPLIANCE AS AN INDIVIDUAL, NOT AS PART OF A CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION RELATING TO THE SERVICE.

13.4 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law rules.

13.5 Exception

Either party may seek emergency injunctive relief from a court to protect intellectual property rights. This doesn't waive the obligation to arbitrate other claims.

14. Termination

We can suspend or terminate your account if you violate these Terms. You can close your account at any time by contacting legal@crewcompliance.org. After termination, Sections 6, 7, 8, 9, 10, 12, and 13 continue to apply.

15. Miscellaneous

Entire Agreement. These Terms, plus our Privacy Policy and Refund Policy, are the complete agreement between you and CrewCompliance.
Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
No Waiver. If we don't enforce a provision once, that doesn't mean we've waived the right to enforce it later.
Assignment. You cannot transfer your rights under these Terms without our written consent. We can transfer ours in connection with a business acquisition or merger.
Force Majeure. We're not liable for failures caused by events outside our reasonable control (natural disasters, government actions, internet outages, etc.).

16. Contact

CrewCompliance
San Francisco, California
legal@crewcompliance.org
(650) 780-3035