Terms of Service

Effective Date: May 31, 2026 · Last Updated: May 31, 2026

Welcome to CrewCompliance. These Terms of Service ("Terms") govern your access to and use of the CrewCompliance platform, website, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

Please read these Terms carefully before purchasing or using our Service. If you do not agree to these Terms, do not use the Service.

1. Who We Are

CrewCompliance ("Company," "we," "us," or "our") provides an online platform that generates template-based safety documentation from contractor questionnaire responses and selected modules. We are not a law firm, licensed safety consulting firm, engineering firm, industrial hygiene provider, regulatory compliance authority, or OSHA representative.

Our principal place of business is: San Francisco, California

Contact: legal@crewcompliance.org | (650) 780-3035

2. What You're Buying — Service Description

2.1 The Service

CrewCompliance provides document-generation infrastructure for contractor safety documentation. Depending on the product purchased, the Service may include one-time generated Documents, subscription-based access or updates, agency or wholesale access, citation-response document-support materials, or other related document products. When you complete our questionnaire and purchase a plan, the Service generates a PDF document or related materials (each, a "Document") from your questionnaire responses, selected jurisdictions, trades, hazard modules, template logic, and the CrewCompliance template version then in effect.

2.2 What the Document Is

The Document is:

• A template-based safety program document generated from your questionnaire responses and selected modules
• A reference tool to assist you in establishing and documenting a workplace safety program
• A starting point that you are responsible for reviewing, adapting to your operations, implementing, training employees on, and maintaining

2.3 What the Document Is NOT

The Document is not:

• Legal advice, citation defense, settlement advice, or professional safety consulting advice
• Safety engineering, industrial hygiene, competent-person review, exposure assessment, or field inspection services
• A guarantee of compliance with any federal, state, or local regulation
• A guarantee that your company will pass an OSHA inspection, avoid citations, obtain citation withdrawal, obtain citation reduction, obtain citation reclassification, or avoid penalties
• An OSHA-approved or OSHA-certified document (OSHA does not approve or certify safety programs)
• A substitute for site-specific hazard assessments by a qualified professional
• A guarantee of acceptance by any prequalification network, general contractor, owner, insurer, auditor, portal, or reviewer, including ISNetworld, Avetta, or Veriforce
• A substitute for employee training, supervision, jobsite controls, field verification, and actual program implementation

3. Account Registration and Your Responsibilities

3.1 Eligibility

You must be at least 18 years old and have authority to bind your company to these Terms. By using the Service, you represent that you meet these requirements.

3.2 Account Information

You agree to provide accurate, complete, and current information when creating your account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

3.3 Your Obligations Regarding the Document

The Document is generated from your questionnaire responses, your selected modules, and the configured template version in effect on the generation date. Providing accurate and complete questionnaire information is necessary for the Document to reflect your intended scope — but accurate questionnaire responses alone are not sufficient to make the Document operational for your company. You are responsible for each of the following obligations.

3.3.1 Review

You are responsible for reviewing the generated Document for accuracy and applicability to your specific operations, worksites, equipment, chemicals, and workforce before using, distributing, or submitting it. The Document reflects the information you provided and the assumptions noted in the assumption ledger; you are responsible for verifying that those assumptions are accurate for your actual conditions.

3.3.2 Customize

The Document is a starting point generated from configured templates. You are responsible for adapting and completing the Document for your actual operations, including filling in employer-specific and jobsite-specific fields (such as competent-person designations, emergency contacts, site addresses, SDS file locations, and posting requirements) and modifying content where your worksite conditions differ from the assumptions stated in the Document.

3.3.3 Implement

You are responsible for implementing the safety program described in the Document at your worksites, including training employees on its contents, designating competent persons where required, posting required notices, conducting the assessments and inspections the Document references, maintaining required records, and otherwise putting the program into practice. A Document that is purchased but not implemented does not constitute a safety program.

3.3.4 Keep Current

You are responsible for updating the Document to reflect changes in your operations, worksites, workforce, equipment, chemicals, applicable regulations, state-plan requirements, and third-party reviewer requirements after the Document is generated. For one-time purchases, this update obligation rests with you — the Document reflects the template version and your inputs as of the generation date and is not automatically updated. Subscription or update products, where available, provide only the update services expressly described in the applicable plan or order.

3.4 Questionnaire Architecture and Document Safeguards

The generated Document contains structural safeguards designed to surface the assumptions and limitations of the output. These include:

• Assumption ledger — a structured listing of the assumptions the platform made when generating the Document, sourced from your questionnaire responses. Where an assumption is flagged as requiring verification, you are responsible for verifying it against your actual conditions before relying on the affected section.
• Per-module warnings — for modules addressing higher-risk topics, the Document includes module-specific warnings identifying the module's primary assumptions and what you must do to put that module into practice.
• Completion checklist — a closing checklist of actions you must take to make the Document operational, including review, completion of employer-specific fields, employee training, posting, implementation, and ongoing maintenance.

These are structural safeguards you are required to engage with, not boilerplate to be disregarded. Your obligation to review, verify, and act on these safeguards is part of your responsibilities under Section 3.3 above.

3.5 Accuracy of Your Information

You represent that all information you provide in the questionnaire is accurate and complete and that you have authority to provide such information on behalf of your company. The Document's accuracy and applicability depend on the accuracy of your inputs. CrewCompliance is not responsible for errors in Documents resulting from inaccurate or incomplete information you provide.

4. Payment Terms

4.1 Pricing

Service fees are displayed at checkout. Prices are in US dollars and subject to change. Your purchase price is locked at the time of transaction.

4.2 Payment Processing

Payments are processed by third-party payment processor Stripe, Inc. By purchasing, you agree to Stripe's terms of service. We do not store your full payment card information.

4.3 Taxes

You are responsible for all applicable taxes. Where required by law, we will collect and remit sales tax.

4.4 Refund and Correction Policy

Correction-First Digital Product Policy. Because our Service delivers a digital document that is generated and made available after purchase, sales are generally final once your Document has been generated, subject to the limited correction and refund process below. Our preferred remedy is correction, regeneration, or technical resolution, not refund.

If you believe a Document was generated incorrectly because of a CrewCompliance system error, template assembly error, or technical failure, contact legal@crewcompliance.org within 7 days of purchase with your order number and a description of the issue. If we confirm a qualifying issue, we may, at our discretion, correct the issue, regenerate the Document, provide a replacement file, extend support for the issue, or issue a refund.

Limited refund exceptions may include:

• Technical failure: If our system fails to generate your Document due to a technical error on our end and we cannot resolve it within 48 hours
• Duplicate charge: If you are charged twice for the same order due to a payment processing error
• Uncorrectable CrewCompliance generation error: If a confirmed CrewCompliance system or template assembly error materially affects the generated Document and we cannot reasonably correct or regenerate it

Refunds and corrections do not cover:

• Dissatisfaction with the content, wording, formatting, length, structure, or business suitability of a properly generated Document
• Preference edits or requests for unlimited rewrites
• Documents that do not meet a prequalification network's, general contractor's, owner's, insurer's, auditor's, portal's, ISNetworld's, Avetta's, Veriforce's, or other reviewer-specific requirements
• OSHA citation outcomes, inspection outcomes, abatement outcomes, penalty outcomes, settlement outcomes, or regulatory enforcement decisions
• Post-generation changes in law, regulation, guidance, client requirements, reviewer requirements, or your business operations
• Change of mind after purchase
• Scope changes, new trades, new states, new worksites, new hazards, or requests for documents outside the purchased scope
• Documents that do not result in OSHA compliance, regulatory compliance, customer acceptance, or marketplace approval (as noted above, compliance and acceptance depend on many factors outside the Document itself)

5. Included Revisions and Support Boundaries

5.1 Included Revision Window

Unless a product page or written agreement states otherwise, one-time Document purchases include a limited 30-day correction window for CrewCompliance generation errors, technical delivery issues, or clear mismatches between your submitted questionnaire answers and the generated Document. This window is not a professional review, consulting engagement, or unlimited editing service.

5.2 Out-of-Scope Requests

Included revisions do not include:

• Creating new Documents for a different scope, trade, state, worksite, client, hazard profile, or company
• Unlimited preference edits, formatting preferences, stylistic rewrites, or customer-specific wording changes
• Site-specific safety consulting, safety engineering, industrial hygiene, field inspections, exposure assessments, competent-person review, or legal review
• Job hazard analyses, site-specific plans, engineered plans, rescue plans, training programs, or other deliverables not included in the purchased product
• Post-generation regulatory updates, customer requirement changes, portal requirement changes, or reviewer comments unless covered by a separately purchased update product
• Requests to remove limitations, omit warnings, misstate facts, backdate materials, imply professional approval, or otherwise misrepresent the Document or your operations

5.3 Support Communications

Support communications are limited to technical assistance, product navigation, delivery issues, correction handling, and general information about the Service. Support communications do not provide legal advice, professional safety consulting, citation defense, regulatory opinions, outcome predictions, reviewer-acceptance promises, or field-specific safety instructions.

6. Intellectual Property

6.1 Platform Ownership

CrewCompliance owns all rights in the Service platform, website, underlying technology, questionnaire logic, template framework, and proprietary algorithms used to generate Documents. Nothing in these Terms transfers ownership of these elements to you.

6.2 Your Document

Upon payment and generation, CrewCompliance grants you a perpetual, non-exclusive, non-transferable license to use the Document for your internal business purposes. You may:

• Use the Document as part of your company's safety program
• Modify the Document for your specific needs
• Submit the Document to clients, prequalification networks, or regulatory authorities

You may not:

• Resell, license, or distribute the Document to third parties for commercial gain except as expressly permitted in a written agency or wholesale agreement with CrewCompliance
• Represent the Document as created, certified, approved, reviewed, or endorsed by a licensed safety professional, attorney, OSHA, a government agency, a prequalification platform, or any third-party reviewer unless that statement is true and independently documented
• Use the Document for fraudulent purposes

You are solely responsible for modifications you make to any Document. CrewCompliance is not liable for changes you make, omissions you introduce, representations you add, or regulatory, reviewer, workplace, or business outcomes arising from your modified version.

6.3 Aggregated Data

We may use anonymized, aggregated data derived from questionnaire responses and Document generations for service improvement, analytics, and research. This data will not identify you or your company individually.

7. No Professional Advice

7.1 Not Legal Advice

Nothing in the Service, Documents, support communications, website content, educational materials, or related materials constitutes legal advice. CrewCompliance is not a law firm and does not provide legal services. For legal questions regarding OSHA compliance, citations, contests, employment law, contracts, or regulatory requirements, consult a licensed attorney.

7.2 Not Safety Consulting

Nothing in the Service, Documents, support communications, website content, educational materials, or related materials constitutes professional safety consulting, industrial hygiene services, or engineering advice. CrewCompliance is not a licensed safety consulting firm. For complex safety issues, multi-site operations, specialized trades, serious hazards, exposure assessments, or field-specific controls, consult a Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), qualified engineer, or other qualified professional.

7.3 Regulatory Variability and Template Version

OSHA regulations, state safety requirements, customer requirements, and prequalification network requirements change frequently. Documents are generated from the CrewCompliance template version in effect on the generation date and from the questionnaire answers and modules selected for that purchase. One-time purchases are not automatically updated after generation. Unless you purchase an applicable subscription, update product, or written update service, you are responsible for verifying that your safety program meets current applicable requirements after generation.

8. Disclaimer of Warranties

9. Limitation of Liability

10. Indemnification

You agree to defend, indemnify, and hold harmless CrewCompliance and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service or Documents
• Your breach of these Terms
• Your violation of any law or regulation
• Any workplace incident, injury, OSHA citation, regulatory investigation, regulatory penalty, or enforcement action occurring at your facilities, regardless of whether you possessed a Document generated by our Service
• Any claims by your employees, contractors, clients, downstream customers, auditors, owners, portals, prequalification networks, insurers, or other reviewers arising from the content, use, submission, modification, or implementation of your Documents

11. Acceptable Use

You agree NOT to use the Service to:

• Submit false, incomplete, misleading, or fraudulent information in the questionnaire
• Create Documents to deceive regulators, clients, employees, auditors, owners, insurers, portals, or prequalification networks
• Represent generated Documents as created, certified, approved, reviewed, endorsed, or validated by a licensed professional, attorney, OSHA, a government agency, a prequalification platform, or any third-party reviewer unless that statement is true and independently documented
• Resell access to the Service or Documents commercially except as expressly permitted in a written agency or wholesale agreement with CrewCompliance
• Remove, obscure, or contradict disclaimers, assumption ledgers, warnings, completion checklists, or other limitation language included in Documents
• Reverse-engineer or copy the underlying template logic or questionnaire
• Violate any applicable law

12. Modifications to the Service and Terms

We may modify these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date and/or by email. Your continued use of the Service after notice constitutes acceptance of the updated Terms.

We may modify, suspend, or discontinue the Service at any time with reasonable notice. We are not liable for service discontinuation.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal claim, you agree to contact us at legal@crewcompliance.org and attempt to resolve the dispute informally for 30 days.

13.2 Binding Arbitration

If informal resolution fails, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA), Commercial Arbitration Rules under their applicable rules. You waive your right to a jury trial and to participate in a class action.

13.3 Class Action Waiver

YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST CREWCOMPLIANCE ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.

13.4 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Arbitration shall be conducted in Los Angeles, California.

13.5 Exceptions

Either party may seek injunctive relief in court for IP infringement or misappropriation.

14. Termination

We may suspend or terminate your account if you violate these Terms. You may terminate your account at any time by contacting us. Sections 5 through 13 and 16 through 18 survive termination.

15. General Provisions

• Entire Agreement: These Terms, any applicable product-specific terms, any standalone disclaimer presented at checkout or in the Service, and any written agreement signed by both parties constitute the entire agreement between you and CrewCompliance regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• No Waiver: Failure to enforce any provision is not a waiver of future enforcement rights.
• Assignment: You may not assign these Terms. We may assign them in connection with a merger or acquisition.
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

16. Document Safeguards, Disclaimers, and Educational Content

16.1 Document Safeguards

Generated Documents may include limitation language, cover notes, questionnaire assumptions, assumption ledgers, module-specific warnings, reviewer notes, completion checklists, implementation reminders, or similar safeguards. These safeguards are part of the Document and are intended to help you understand the assumptions, limitations, and follow-up obligations associated with the generated materials. You are responsible for reviewing them before use or submission.

16.2 Disclaimer Stack

The limitations in these Terms work together with any standalone disclaimer, checkout acknowledgment, product-page disclosures, generated PDF cover language, assumption ledger, module warnings, completion checklist, and support-boundary language presented by CrewCompliance. If a Document or checkout flow repeats or expands a limitation, that limitation remains part of the Service context and is not waived by our support communications.

16.3 Educational Content and Resource Hub

Website articles, resource hub materials, checklists, sample language, blog posts, emails, and other educational materials are provided for general information only. They are not legal advice, professional safety consulting, citation defense, site-specific recommendations, engineering advice, or a substitute for qualified professional review.

17. Agency and Wholesale Access

If CrewCompliance offers agency, wholesale, reseller, or similar access, this Section applies unless a separate written agreement signed by CrewCompliance states otherwise.

17.1 Agency Responsibilities

The agency, reseller, consultant, or wholesale customer owns the downstream client relationship and is solely responsible for its professional obligations, client communications, branding, advice, deliverables, licensing obligations, ethical obligations, insurance obligations, and compliance with laws applicable to its services.

17.2 CrewCompliance Role

CrewCompliance provides document-generation infrastructure only. CrewCompliance does not provide legal advice, safety consulting, citation defense, professional review, engineering advice, field inspection, competent-person review, or downstream client services to the agency's clients unless expressly stated in a separate written agreement signed by CrewCompliance.

17.3 No Third-Party Beneficiaries

Downstream clients, customers, contractors, or recipients of agency-delivered materials are not third-party beneficiaries of these Terms and do not obtain direct rights against CrewCompliance by receiving, reviewing, relying on, or using materials generated through the Service.

17.4 No Unauthorized White Label or Attribution Claims

Unless expressly authorized in writing, agencies and wholesale customers may not state or imply that CrewCompliance, OSHA, any government agency, any attorney, any Certified Safety Professional, any engineer, any prequalification platform, or any third-party reviewer authored, certified, approved, reviewed, endorsed, or validated the Documents or related deliverables.

18. Citation-Response Materials

If CrewCompliance offers citation-response, abatement-plan, informal-conference, corrective-action, or similar materials, this Section applies.

18.1 Document-Support Tools Only

Citation-response materials are document-support tools only. They may help organize facts, draft administrative materials, summarize corrective actions, or prepare internal documentation, but they do not replace legal counsel, safety professionals, qualified engineers, industrial hygienists, or other qualified advisors.

18.2 Not Legal Representation or Outcome Advice

Citation-response materials are not legal representation, citation defense, settlement advice, safety-engineering advice, abatement certification, contest advice, informal-conference representation, or a guarantee of citation withdrawal, citation reduction, citation reclassification, penalty reduction, settlement terms, abatement acceptance, or regulatory outcome.

18.3 Mandatory Escalation Situations

You should consult qualified OSHA defense counsel and, where appropriate, qualified safety professionals immediately for active citations, active inspections, serious incidents, fatalities, hospitalizations, amputations, willful classifications, repeat classifications, failure-to-abate allegations, contest deadlines, abatement deadlines, informal-conference deadlines, settlement discussions, document subpoenas, employee interviews, or any matter with legal rights, deadlines, penalties, or enforcement risk.

19. Contact

CrewCompliance
San Francisco, California
legal@crewcompliance.org
(650) 780-3035